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• The printhead fuse is blown

• The printhead cable is damaged or incorrectly installed

Testing for a blown printhead fuse

1. Power the printer ON

2. Using a multimeter in DC Voltage mode, check the voltage in the power pins on the printhead connector:

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3. The expected voltage is 24V. If no voltage is detected, the printhead fuse is most likely blown.

Testing for a disconnected printhead cable

1. Power the printer OFF

2. Using a multimeter in Resistance mode, check the resistance in the data pins on the printhead connector:

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