Troubleshooting
notice Many of the solutions in this troubleshooting guide involve replacing hardware that is unavailable on on web store, if so, please contact support@pantheondesign.ca to purchase parts or submit warranty claims.
tip This troubleshooting guide is an ever-expanding document to help you solve problems that may occur.
Index
Print Quality Issues
Print quality issues are telltale signs of a component or system of the HS-Pro or HS3 underperforming. Use this guide to help determine the root cause of the print quality issue.
Symptom | Possible Cause | Solution |
|---|---|---|
First layer is squished | Wet Filament | |
Debris on bed during probing | Normal Operations | Preparing the Printer and Starting a Print | |
Bed is not level | ||
Z-banding | Ball screw wobble | |
Damaged Z-axis Ball-screw(s) | ||
First few layers of the print look “crunchy”, but subsequent prints do not | Filament has become wet in the filament tube | Filament Tube Moisture Ingress: Why the first few layers appear "crunchy" |
Printer Malfunction or Abnormality
Symptom | Possible Cause | Solution |
|---|---|---|
Printhead is not Extruding | Nozzle Jam | |
Hotend Jam | ||
Extruder Jam | ||
Extruder Driveshaft Failure |
| |
Motion system is noisy | Dirty or no lubricant | |
Clicking or squeaking noise from X or Y axis | Bearing Failure | https://pantheondesign.atlassian.net/wiki/spaces/docs/pages/676036652 |
Coupler Failure | https://pantheondesign.atlassian.net/wiki/spaces/docs/pages/676069506 |
Error and Warning Messages
Message | Possible Cause | Solution |
|---|---|---|
Too Many Retires | Dirty/oozing Nozzle or Bed | |
Probe Samples Exceed Samples_Tolerance | Dirty/oozing Nozzle or Bed | |
Thermocouple Reader Fault | Temperature Sensor Fault | |
Heater not Heating at Expected Rate | Temperature Sensor Fault | |
Heating Element Fault | ||
ADC out of Range | Temperature Sensor Fault | |
MCU Unable to Connect | Unplugged Printhead | |
Blown Printhead Fuse | ||
No Tigger after Full Movement | Blown Servo Fuse | |
Faulty HLFB Signal Processing Board | ||
No Tigger on Probe after Full Movement | Homing Failure | Ensure all axes home properly, especially the Z-axis. Ensure there is no debris interfering with homing. |
Probing System Fault (HS3) | https://pantheondesign.atlassian.net/wiki/spaces/docs/pages/859275267 | |
Probing System Fault (HS-Pro) |
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